Shipping / Returns
CHARGES
All shipping charges are the customer's responsibility, including backordered items.
Returns
Authorization (RGA) must be obtained in advance on all returns. A packing slip or invoice number must accompany the merchandise. No returns after 30 days from invoice date. All returns are subject to a 25% restocking charge. All custom designed and custom manufactured gaskets are non-returnable. Only catalog parts are returnable.
Review your invoice and notify us immediately of any incorrect or inaccurate information. Shortages must be reported within 10 days.
SALES TAX
Add 7.25% Sales Tax on parts orders, shipping costs, and labor received in Ohio only.
REFUSED SHIPMENTS
A $15.00 Service Charge is added to all accounts when a shipment is refused. All refused shipment charges must be paid in full before any future orders can be shipped.
CUSTOM ORDERS
All orders in which the gasket bore size and/or thickness are changed by the customer are considered custom orders. All custom orders are non-returnable.
All prices, terms and availability subject to change without notice
ADD-ONS OR CHANGES TO AN ORDER
In order to maintain a timely order process and delivery no order cancellations or add-on orders will be accepted. All calls to add-on to an order will be treated as a separate order.
ALL QUESTIONS
1-440-354-0777 M-Th, 8:30 a.m. – 5:30 p.m. EST, F, 8:30 a.m. – 5:30 p.m. EST
CALL TOLL FREE
1-800-752-9850 ORDERS ONLY M-Th, 8:30 a.m. – 5:30 p.m. EST, F, 8:30 a.m. – 5:30 p.m. EST
